SilvaWave Bot Enterprise WhatsApp Automation
How we built an AI-powered WhatsApp bot handling 50K+ messages daily, boosting lead conversion by 340%.
Client
East African Retail Chain
Industry
Retail & E-commerce
Duration
6 weeks
Lead Conversion Increase
Daily Messages Handled
Auto-Resolution Rate
Avg Response Time
The Challenge
The client was losing 70% of WhatsApp inquiries due to slow manual responses. Their sales team couldn't keep up with the volume, leading to missed opportunities and frustrated customers.
Our Solution
We built SilvaWave — an intelligent WhatsApp bot that handles product queries, order tracking, payments via M-Pesa, and customer support. It uses NLP to understand context and escalates complex issues to human agents seamlessly.
Before vs After
Before
- • Manual responses taking 15+ minutes
- • 70% inquiry drop-off rate
- • Only 8 hours/day coverage
- • No payment integration
After
- - Instant AI-powered responses
- - 95% auto-resolution rate
- - 24/7 availability
- - Integrated M-Pesa payments
"SilvaWave transformed our customer engagement. We went from losing leads to converting them at 3x our previous rate. The bot handles everything — from product queries to payments. It's like having 50 extra employees."
James Ochieng
Head of Digital, East African Retail
Next Case Study
Hotel WiFi Network